Hair By Marta - Salon Policy
We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients arrive for their booked appointment; not only so that we can pay the stylist, but also so we can keep the doors open.
When you don’t attend your appointment or don’t give us enough notice that you are unable to attend, it means we have turned away other clients; that time was allocated to you specifically for that service, which in turn is not fair on other clients or us as a small business.
To protect all of our loyal clients and their appointments, to protect our business from loss of trading and, to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use our discretion and waive the policies where we deem necessary.
We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment. We follow strict data protection on holding your personal data and we will never use it in any way with third parties.
BOOKINGS
All new clients wanting a colour service must book a 15-minute Consultation with a stylist. During Consultation, a colour patch test will be undertaken to ensure no allergies are sustained.
All Clients are required to pay a booking fee at the time of booking their appointment.
Booking fee is non-refundable and is used towards cost of you pre booked appointment. We may waive booking fee where we deem necessary.
As we are an appointment-based salon, late arrivals of 10 minutes or more may not be accommodated or, your service will be shortened. In this case, the booked service cost will be charged.
CANCELLATIONS AND RESCHEDULES
All no-shows, cancellations and reschedules with less than 24 hours given notice of the appointment will be charged 100% (by debiting payment card saved on HBM booking system) and will be required to secure all future bookings with prepayment in full.
All cancellations with less 48h notice of the appointment will be charged 50%
(by debiting payment card saved on HBM booking system). Continues cancellations and rescheduling of appointments on short notice will result in requirement for booking prepayment in full.
Booking fee is non refundable unless 7 days’ notice of cancellation of the appointment is given.
Booked services cannot be cancelled on arrival of appointment.
Appointments can be rescheduled up to 48h prior to the booked service, however booking fee is not transferrable to rescheduled appointment if less than 48h notice is given.
CONFIRMATIONS
All clients are sent a confirmation SMS 72hours prior to their appointment.
Failure to confirm 24 hours prior to your appointment may result in the appointment being automatically cancelled.
Please note: it is an automated system and therefore cannot receive personal messages or phone calls; only “YES” and “NO” responses.
VISITING OUR SALON
To allow more comfortable salon visit to other Clients and also following health and safety, we don't allow any children in the premises at the time of your appointment. New born babies who can't be away from mum due to breastfeeding are welcomed, but only by previous agreement and confirmation from Salon Manager.
We are asking not to bring members of the Family or Friends to your appointment, unless if they are your appointed carer.
We are asking not to wear anything of value - that includes jewellery, tops, jumpers and trousers. We will use gowns and personal protective equipment to protect you, however accidents happen and personal items can get damaged. Our Salon or Stylist won't be responsible for any damages.
COMPLAINTS
If you are not happy with your hair service, we are asking you to contact the salon to discuss the matter of concern and seek a resolution; we deem contact is to be made with 7 days of the service. The salon is then obligated to provide a warranty to rectify the matter. If you choose not to return to the salon and/or seek to go elsewhere, the warranty is voided and the salon is relieved of all liability.
If our purchased products happen to be faulty, please return to the salon within 7 days where upon showing your receipt we will provide a refund or replace at no charge.
PRICING
All prices include VAT.
All prices are from and subject to variation without notice.
Additional charges will apply for extra long/thick hair.
We are unable to give a price for any colour service over the phone, email or social media.
To obtain a price, please schedule a free 15 minute consultation.
INVESTMENT
We provide professional colour results using the finest products available.
Therefore, we are unable to guarantee lasting results unless you use the recommended home hair care advised to you at the time of your consultation or appointment.
COURTESY
Rude, disrespectful and unruly behaviour WILL NOT be tolerated. All staff reserve the right to be treated in a courteous manner. Failure to do so will result in clients being asked to leave the salon by management immediately. Out of respect to all clients who value and enjoy a relaxing and pampering time with us, children are not permitted in the salon.
Please keep all mobile phone and other electronic device noise to a minimum at all times. If you’re sick, please reschedule your appointment and stay home. We can afford one cancelled appointment, but we most certainly cannot afford for us to get sick and cancel a whole week of appointments.
We appreciate every, single one of our Clients. It means so much for us all to be chosen by You. We are looking forward to the future and building our small salon bigger with You.