Hair By Marta - Salon Policy

We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients arrive for their booked appointment; not only so that we can pay the stylist, but also so we can keep the doors open.

When you don’t attend your appointment or give us enough notice you are unable to attend, it means we have turned away other clients; that time was allocated to you specifically for that service, which in turn is not fair on other clients or us as a small business.

To protect all of our loyal clients and their appointments, to protect our business from loss of trading and, to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use our discretion and waive the policies where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

BOOKINGS


All new clients wanting a colour service must book a 15 minute consultation with a stylist. During that consultation, a colour patch test will be undertaken to ensure no allergies are sustained.

All new clients are required to provide debit/credit card details at the time of booking to secure their appointment. We follow strict data protection on holding your personal data and we will never use it in any way with third parties.

As we are an appointment based salon, late arrivals of 10 minutes or more may not be accommodated or, your service will be shortened. In this case, the booked service cost will be charged.

CANCELLATIONS


All no-shows, cancellations and reschedules with less than 24 hours given notice of the appointment will be charged 100% and, will be required to secure all future bookings with a credit card.

Booked services cannot be cancelled on arrival of appointment.

CONFIRMATIONS


All clients are sent a confirmation SMS 48hours prior to their appointment. Failure to confirm 24 hours prior to your appointment will result in the appointment being automatically cancelled. Please note: it is an automated system and therefore cannot receive personal messages or phone calls; only “YES” and “NO” responses.

COMPLAINTS


If you are not happy with your hair or beauty service, we are asking you to contact the salon to discuss the matter of concern and seek a resolution; we deem contact is to be made with 7 days of the service. The salon is then obligated to provide a warranty to rectify the matter. If you choose not to return to the salon and/or seek to go elsewhere, the warranty is voided and the salon is relieved of all liability.

If there are any issues with products, please return to the salon within 7 days whereupon we will provide a refund or replace at no charge.

PRICING


All prices include VAT. All prices are from and subject to variation without notice. Additional charges will apply for extra long/thick hair. We are unable to give a price for any colour service over the phone, email or Facebook. To obtain a price, please contact us to schedule a free 15 minute consultation.

INVESTMENT


We provide professional colour results using the finest products available. Therefore, we are unable to guarantee lasting results unless you use the recommended home hair care advised to you at the time of your consultation or appointment.

COURTESY


Rude, disrespectful and unruly behaviour WILL NOT be tolerated. All staff reserve the right to be treated in a courteous manner. Failure to do so will result in clients being asked to leave the salon by management immediately. Out of respect to all clients who value and enjoy a relaxing and pampering time with us, children are not permitted in the salon.

Please keep all mobile phone and other electronic device noise to a minimum at all times. If you’re sick, please reschedule your appointment and stay home. We can afford one cancelled appointment, but we most certainly cannot afford for us to get sick and cancel a whole week of appointments.

We appreciate every, single one of our Clients. It means so much for us all to be chosen by You. We are looking forward to the future and building our small salon bigger with You.

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