Your colour is covered.

 

Every colour client at Hair By Marta is covered by our Colour Warranty. You do not have to ask for it, opt in or pay anything towards it. It applies from the moment you leave the chair.

 

If your colour is not right

 

Contact us within seven days of your appointment and we will look at it with you. If something needs putting right, we put it right in the salon at no cost to you. That is what the warranty is for, and we would far rather you came back and told us than sat at home with hair you are unhappy with.

 

We do ask that you come to us first. If colour work is done elsewhere before we have had the chance to look at it, the warranty ends there. That is not us being difficult. Once another set of hands has been in your hair we have no way of knowing what has been used or what it has done, so we cannot stand behind the result.

 

Keeping your warranty active

 

Colour is not finished when you leave the salon. What happens between appointments decides how it holds, which is why every colour client leaves with a take me home aftercare plan written for the colour we have created for you.

 

Following that plan is what keeps your warranty active. It comes down to five things.

 

• Washing less often. Every wash takes a little colour with it.

• Washing in cooler water. Heat opens the hair and lets pigment go.

• Conditioner after every wash and a mask once a week. Colour holds far better in hair that has moisture in it.

• Using the products we have recommended for your hair.

• Keeping your hair out of strong sun where you can.

 

On products

 

We can only vouch for products bought from us in the salon or through our website, because those are the only ones we know the origin of. Supermarket shampoos are built to strip. They do not distinguish between the dirt you want gone and the colour we spent hours putting in.

 

If you are already using something at home and you are unsure about it, bring it in or send us a photo. We would far rather tell you it is fine than find out months later that it was not.

 

In short

 

Follow the plan and your colour is covered. If something is not right, come to us within seven days and we will sort it.